Jessicagracecoleman.com stores and processes client data in order to provide proofreading, editing, ghostwriting, and mentoring services to our clients. This includes quoting for work and sending out invoices.

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Jessicagracecoleman.com values your business and will always look after your data (including both personal and business information) such as your name, email address, phone number, and postal address where needed. We ask for your name and email address when filling out the contact form so that we can easily contact you with information regarding our products, services, and rates.

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Jessicagracecoleman.com will only use the information provided by you in the contact form for communicating with you about your work and for sending you information about our services in the first instance. We will not use your email address to send you promotional offers or any other information you didn’t request (unless you also signed up for the Jessica Grace Coleman newsletter).

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Any personal information we hold for our clients – both physical and electronic – is kept secure.

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How We Collect Your Data

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Google Analytics

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The Jessicagracecoleman.com website collects anonymised usage information using Google Analytics. This data is not personally identifiable and is not used for anything other than statistical analysis purposes.

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Contact Form & Emails

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Jessicagracecoleman.com collects your personal data when you fill in the contact form on the website, which includes your name and your email address, as well as any information regarding the assistance you require.

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These enquiry form emails are stored on a password-protected email account, as are any direct emails from clients. These will be saved/archived unless you make a request for the information to be deleted (please see below).

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This information is then inputted either into a password-protected Excel spreadsheet or into Trello and Slack, programs that allow us to keep track of clients and assignments.

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Any computers with access to this spreadsheet, Trello, or Slack are password-protected, as are the accounts used to log in to Trello and Slack. The computers are also encrypted, with a firewall and access control. Any backups are stored on a portable hard drive and kept locked away in a secure lock box.

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Personal Information in Manuscripts

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When working with clients, Jessicagracecoleman.com will inevitably receive personal information regarding the client’s life. If required, Jessicagracecoleman.com can provide a confidentiality agreement for the client, stating that we will not disclose any personal information to any third parties. A Letter of Agreement can also be drawn up if required, which includes a confidentiality agreement.

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Client information will be digitally stored for five years, unless you make a request for the information to be deleted (please see below).

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Third Parties

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Jessicagracecoleman.com will not sell your personal information to any third parties, although we do use several programs in order to process this information. All third party programs used by Jessicagracecoleman.com are GDPR compliant. You can find their updated privacy policies here:

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• Trello: https://trello.com/privacy-updated

• Slack: https://slack.com/privacy-policy

• Google (Google Docs, Gmail): https://privacy.google.com/businesses/compliance/#?modal_active=none

• QuickBooks: https://quickbooks.intuit.com/uk/gdpr/

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Online and Physical Payments

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Jessicagracecoleman.com accepts payments via bank transfer/BACS, PayPal, and credit/debit card. 

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Processing your Order/Providing your Service

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When entering into an agreement with Jessicagracecoleman.com, the personal details you provide (your name, email address, and telephone number) will be used during the processing of your order/providing you with the service. This involves inputting your data into our spreadsheets and QuickBooks accounting software. This information will only be used to process your order and when contacting you regarding the service. At no time will we use your information for sales or marketing purposes (unless you sign up to the Jessicagracecoleman.com newsletter, which can include marketing copy).

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Accessing/Changing the Information we have on file

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Clients can request access to the information Jessicagracecoleman.com holds on them, and under new GDPR regulations we have 30 days in which to provide you with this information. If you wish to access this data or inform us of any changes to your personal information (including your name, email address, phone number, and address), please email Jessicagracecoleman.com at jessica.grace.coleman@gmail.com.

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If you want us to delete the personal information we hold on you, under the new GDPR guidelines you can request to have all data relating to you erased from our records. Jessicagracecoleman.com then has 30 days in which to respond, though please note that if work is ongoing we may need to keep your data until the work has been completed.

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GDPR Compliant Policy

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This new privacy policy was implemented on 01/03/2021 in order to be GDPR compliant.